Outage in Malomo

Intermittent Service Issues with Tracking Page Creator

Resolved Minor

July 31, 2024 - Started over 1 year ago - Lasted 8 days
Official incident page

Incident Report

We are currently investigating a connectivity issue with our Tracking Page Creator feature. The Tracking Page Creator in our dashboard may be slow to load or may fail to show existing tracking pages created in Shopify themes.

Components affected

Malomo Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/08/2024 04:32PM

The connectivity issues have been resolved.

IDENTIFIED over 1 year ago - at 08/01/2024 03:33PM

Our team has identified intermittent connectivity issues via the Shopify API. This is causing our Tracking Page Creator to be slow to load, as our system waits for theme information from Shopify. We're working with Shopify Partner Support to address the issue.

INVESTIGATING over 1 year ago - at 07/31/2024 07:27PM

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