Outage in Mambu

Mambu Audit Trail is currently down, no data is stored.

Resolved Major

June 12, 2025 - Started 8 months ago - Lasted 11 days
Official incident page

Incident Report

Hello, Please note we have observed alerts indicating audit trail is down and no new data is being stored as of approx. 06:25 UTC. We have engaged AWS support who have identified a hardware issue which is in the process of being remediated - we will maintain close contact with AWS until this is resolved and share further updates as appropriate.

Components affected

Mambu Production 2 (N. Virginia, USA)

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 06/23/2025 03:00PM

Services have been restored following a scaling event and other troubleshooting actions, completed in collaboration with AWS. This is the final update regarding this situation. Thank you for your understanding and cooperation during this incident.

IDENTIFIED 8 months ago - at 06/12/2025 07:33AM

Hello,

Please note we have observed alerts indicating audit trail is down and no new data is being stored as of approx. 06:25 UTC.

We have engaged AWS support who have identified a hardware issue which is in the process of being remediated - we will maintain close contact with AWS until this is resolved and share further updates as appropriate.

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