Outage in ManyChat

Instagram issue: New registration flow connection and Refresh Permissions failing

Resolved Minor
October 15, 2024 - Started 2 months ago - Lasted about 4 hours

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Outage Details

Instagram connection through the new registration flow fails with the following error message: `{message:Business and user permissions are mutually exclusive,status:fail}`, and the Refresh Permissions action is unsuccessful in affected accounts. Our team is aware of and actively investigating this problem. As a temporary workaround for establishing a new connection, users may **connect through Meta Business Suite instead**. However, please be advised that there is currently no workaround for the Refresh Permissions function, and you should **avoid reconnecting Instagram to refresh permissions**.We appreciate your patience as we work to resolve this matter and will provide further updates as they become available.
Latest Updates ( sorted recent to last )
MONITORING 2 months ago - at 10/15/2024 09:15AM

Instagram connection through the new registration flow fails with the following error message: `{message:Business and user permissions are mutually exclusive,status:fail}`, and the Refresh Permissions action is unsuccessful in affected accounts. Our team is aware of and actively investigating this problem. As a temporary workaround for establishing a new connection, users may **connect through Meta Business Suite instead**. However, please be advised that there is currently no workaround for the Refresh Permissions function, and you should **avoid reconnecting Instagram to refresh permissions**.We appreciate your patience as we work to resolve this matter and will provide further updates as they become available.

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