Outage in ManyChat

WhatsApp - Keyword Trigger may be Failing for Ad-Initiated Conversations

Resolved Minor
November 28, 2024 - Started about 1 year ago - Lasted about 6 hours

Incident Report

When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.

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Latest Updates ( sorted recent to last )
IDENTIFIED about 1 year ago - at 11/28/2024 08:26AM

When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.

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