Outage in ManyChat
WhatsApp - Keyword Trigger may be Failing for Ad-Initiated Conversations
Resolved Minor
November 28, 2024 - Started 11 months ago
- Lasted about 6 hours
Incident Report
When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.
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Latest Updates ( sorted recent to last )
IDENTIFIED
11 months ago - at 11/28/2024 08:26AM
When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.
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