Outage in ManyChat

WhatsApp - Keyword Trigger may be Failing for Ad-Initiated Conversations

Resolved Minor
November 28, 2024 - Started 2 months ago - Lasted about 6 hours

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Outage Details

When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.
Latest Updates ( sorted recent to last )
IDENTIFIED 2 months ago - at 11/28/2024 08:26AM

When a conversation is initiated through an Ad on Facebook or IG, the WhatsApp Keyword Trigger does not activate as expected, preventing the Automation from starting. Users must type the keyword again to receive the message. We are continuing to work on a fix for this incident.

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