Outage in ManyChat

WhatsApp Message Delivery Errors

Resolved Minor
August 20, 2025 - Started 2 months ago - Lasted 1 day

Incident Report

We’re currently seeing elevated sending errors on the WhatsApp channel, mainly affecting Interactive Message Blocks (messages with buttons or Message Lists). Regular message blocks without buttons appear to be sending as expected. The issue originates on Meta’s side and has already been reported to them by us. Our team is actively monitoring and will share updates as soon as more information is available.

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Latest Updates ( sorted recent to last )
INVESTIGATING 2 months ago - at 08/20/2025 12:00AM

We’re currently seeing elevated sending errors on the WhatsApp channel, mainly affecting Interactive Message Blocks (messages with buttons or Message Lists). Regular message blocks without buttons appear to be sending as expected. The issue originates on Meta’s side and has already been reported to them by us. Our team is actively monitoring and will share updates as soon as more information is available.

MONITORING 2 months ago - at 08/21/2025 10:54AM

We are now observing a decrease in these errors, and our team continues to monitor the situation closely.

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