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Outage in ManyChat

Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram

Minor
March 19, 2026 - Started about 10 hours ago

Incident Report

We are aware of reports of the Follow to DM automation not triggering or behaving inconsistently for some Instagram accounts. Affected users may experience delayed or no message delivery, despite the automation being correctly configured and eligible. Our team is actively investigating. We will provide updates as new information becomes available.

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Latest Updates ( sorted recent to last )
INVESTIGATING 3 days ago - at 03/17/2026 03:00AM

We are aware of reports of the Follow to DM automation not triggering or behaving inconsistently for some Instagram accounts. Affected users may experience delayed or no message delivery, despite the automation being correctly configured and eligible. Our team is actively investigating. We will provide updates as new information becomes available.

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