Outage in ManyChat

Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram

Minor

March 19, 2026 - Started 25 days ago

Incident Report

The issue affecting the Instagram “Say hi to new followers” automation has been identified as a Meta-side bug and is currently under active investigation. We're closely monitoring the situation with Meta.

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Latest Updates ( sorted recent to last )

IDENTIFIED 20 days ago - at 03/24/2026 03:19PM

INVESTIGATING 27 days ago - at 03/17/2026 03:00AM

We are aware of reports of the Follow to DM automation not triggering or behaving inconsistently for some Instagram accounts. Affected users may experience delayed or no message delivery, despite the automation being correctly configured and eligible. Our team is actively investigating. We will provide updates as new information becomes available.

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