Outage in ManyChat
Delays and failures in Follow to DM (Say Hi to New Followers) automation on Instagram
Minor
March 19, 2026 - Started about 2 months ago
Incident Report
The issue affecting the Instagram “Say hi to new followers” automation has been identified as a Meta-side bug and is currently under active investigation. We're closely monitoring the situation with Meta.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 month ago - at 03/24/2026 03:19PM
The issue affecting the Instagram “Say hi to new followers” automation has been identified as a Meta-side bug and is currently under active investigation. We're closely monitoring the situation with Meta.
INVESTIGATING
about 2 months ago - at 03/17/2026 03:00AM
We are aware of reports of the Follow to DM automation not triggering or behaving inconsistently for some Instagram accounts. Affected users may experience delayed or no message delivery, despite the automation being correctly configured and eligible. Our team is actively investigating. We will provide updates as new information becomes available.
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