Outage in Mapbox

Maps API errors

Resolved Major
June 13, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

Offline map downloads and Mapbox Tiling Service are showing high error rates
Components affected
Mapbox API Mapbox Traffic Data Mapbox Traffic Congestion Visual Layer
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/13/2023 11:20PM

This incident has been resolved.

MONITORING over 2 years ago - at 06/13/2023 10:24PM

Delivery of Mapbox Traffic Data to customers and Traffic Maps V1 have recovered. We continue to monitor both services.

MONITORING over 2 years ago - at 06/13/2023 09:33PM

Live traffic prediction has recovered but delivery of live traffic to Mapbox Speeds customers is still degraded.

MONITORING over 2 years ago - at 06/13/2023 08:40PM

We are seeing decreased error rates for the Mapbox Tiling Service and Offline Map downloads. We will continue to monitor the services.

INVESTIGATING over 2 years ago - at 06/13/2023 08:24PM

We are continuing to investigate the issues with Mapbox Tiling Service, Mapbox Traffic, and Offline Map downloads.

INVESTIGATING over 2 years ago - at 06/13/2023 08:07PM

We are investigating degraded refreshing of Traffic Maps V1 in some regions. Users of Traffic Maps V1 may experience stale traffic that does not reflect the current conditions on the road.

INVESTIGATING over 2 years ago - at 06/13/2023 07:56PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 06/13/2023 07:37PM

We are investigating degraded generation of Live Mapbox Traffic predications and delivery to customers.

INVESTIGATING over 2 years ago - at 06/13/2023 07:20PM

Offline map downloads and Mapbox Tiling Service are showing high error rates

Latest Mapbox outages

Missing Closures Icons in Traffic Maps v1 - 23 days ago
Matrix API Planned Closures (remove icons) - 23 days ago
Mapbox Tiling Service job delays - about 1 month ago
Degraded ETA and Traffic Visualization - 3 months ago
Increased Searchbox latency for eu-west-1 P95 - 5 months ago

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