Outage in Maropost

Quality of Service Disruption Alert

Resolved Major
March 07, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

At 10:00AM Eastern Time Zone, we became aware of a service disruption affecting all clients. Our Engineering Team is currently assessing the impact. We will post a status update as quickly as possible. We apologize for the impact to your business. Thank you for your patience as we work to resolve this issue.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 03/07/2025 05:35PM

Our Engineering Team has confirmed that system health has been fully restored to baseline norms.

All systems should now be fully operational for all clients. Thank you for your patience as we worked through this.

A Post Mortem of this incident will be posted within 2 business days.

If you continue to experience issues, please submit a support ticket by sending an email to support@maropost.com.

MONITORING 5 days ago - at 03/07/2025 04:09PM

Our Engineering Team has successfully implemented the solution to restore system availability. We are continuing to monitor system health to ensure that all aspects of our platform are fully recovered.

We apologize for the inconvenience, and will post an update as soon as we've confirmed the issue is fully resolved

IDENTIFIED 5 days ago - at 03/07/2025 03:45PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 days ago - at 03/07/2025 03:37PM

Subsequent investigation has revealed the cause of the incident reported at 10:00AM Eastern Time Zone. Unfortunately an unforeseen combination of factors lead to the disruption in service.

Our Engineering Team is working to implement a solution, and restore system availability as quickly as possible.

We apologize for the impact to your business. Maropost’s standard procedure is to maintain high availabiility of its platform to all clients.

Thank you for your patience as we work to resolve this issue.

INVESTIGATING 5 days ago - at 03/07/2025 03:23PM

At 10:00AM Eastern Time Zone, we became aware of a service disruption affecting all clients.

Our Engineering Team is currently assessing the impact. We will post a status update as quickly as possible.

We apologize for the impact to your business. Thank you for your patience as we work to resolve this issue.

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