Outage in Marqeta
Tokenization Requests on the Mastercard Network are failing.
Resolved MajorIncident Report
As of 10:18am UTC, 03:18 PT Marqeta suffered a drop to 0 for Mastercard tokenization requests. This means that cardholders with Marqeta customers who have Mastercard as their network will not be able to tokenize their cards to digital wallets.
Token-based authorizations are unaffected. Visa customers are not affected.
We are speaking with Mastercard to understand root cause and timelines for recovery.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 04/24/2025 05:41PM
A fix has been implemented that appears to have restored the ability to tokenize cards on Mastercard in the US and EU.
MONITORING
6 months ago - at 04/24/2025 03:38PM
A fix has been implemented and we are monitoring the progress of the issue.
INVESTIGATING
6 months ago - at 04/24/2025 03:26PM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 04/24/2025 02:23PM
We are continuing to investigate this issue.
INVESTIGATING
6 months ago - at 04/24/2025 01:22PM
The difficulties appear to stem from a sudden change from Mastercard in their outbound certificates. We continue to investigate this as an avenue for resolution.
Token-based authorizations are unaffected. Visa customers are not affected.
We are continuing to collaborate with Mastercard to understand root cause and timelines for recovery.
INVESTIGATING
6 months ago - at 04/24/2025 12:23PM
We are continuing to experience difficulties with Mastercard.
Token-based authorizations are unaffected. Visa customers are not affected.
We are continuing to collaborate with Mastercard to understand root cause and timelines for recovery.
INVESTIGATING
6 months ago - at 04/24/2025 11:22AM
As of 10:18am UTC, 03:18 PT Marqeta suffered a drop to 0 for Mastercard tokenization requests. This means that cardholders with Marqeta customers who have Mastercard as their network will not be able to tokenize their cards to digital wallets.
Token-based authorizations are unaffected. Visa customers are not affected.
We are speaking with Mastercard to understand root cause and timelines for recovery.
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