Outage in Marqeta

Tokenization Requests on the Mastercard Network are failing.

Resolved Major
April 24, 2025 - Started 8 days ago - Lasted about 7 hours
Official incident page

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Outage Details

As of 10:18am UTC, 03:18 PT Marqeta suffered a drop to 0 for Mastercard tokenization requests. This means that cardholders with Marqeta customers who have Mastercard as their network will not be able to tokenize their cards to digital wallets. Token-based authorizations are unaffected. Visa customers are not affected. We are speaking with Mastercard to understand root cause and timelines for recovery.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 04/24/2025 05:41PM

A fix has been implemented that appears to have restored the ability to tokenize cards on Mastercard in the US and EU.

MONITORING 8 days ago - at 04/24/2025 03:38PM

A fix has been implemented and we are monitoring the progress of the issue.

INVESTIGATING 8 days ago - at 04/24/2025 03:26PM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 04/24/2025 02:23PM

We are continuing to investigate this issue.

INVESTIGATING 8 days ago - at 04/24/2025 01:22PM

The difficulties appear to stem from a sudden change from Mastercard in their outbound certificates. We continue to investigate this as an avenue for resolution.

Token-based authorizations are unaffected. Visa customers are not affected.

We are continuing to collaborate with Mastercard to understand root cause and timelines for recovery.

INVESTIGATING 8 days ago - at 04/24/2025 12:23PM

We are continuing to experience difficulties with Mastercard.

Token-based authorizations are unaffected. Visa customers are not affected.

We are continuing to collaborate with Mastercard to understand root cause and timelines for recovery.

INVESTIGATING 8 days ago - at 04/24/2025 11:22AM

As of 10:18am UTC, 03:18 PT Marqeta suffered a drop to 0 for Mastercard tokenization requests. This means that cardholders with Marqeta customers who have Mastercard as their network will not be able to tokenize their cards to digital wallets.

Token-based authorizations are unaffected. Visa customers are not affected.

We are speaking with Mastercard to understand root cause and timelines for recovery.

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