Marqeta experienced network disturbances causing elevated STIPS (System Timeout in Progress) on the Mastercard network during two distinct periods at 11:14 AM and 12:45 PM Pacific Time. The incident affected payment processing services for 4.4 hours. The issue was fully resolved after Marqeta's engineering team worked with Mastercard to address the network disturbance and confirmed normal service operations.
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We are confirming that the Mastercard network disturbance, which caused two isolated periods of elevated (STIP) earlier today around 11:14 AM and 12:45 PM Pacific Time, is now fully resolved and the service is operating normally. Our engineering team monitored the service to ensure stability with no abnormality observed.
Marqeta Engineering team observed network disturbance resulting in STIPS on the Mastercard network, We observed two distinct periods of impact, starting around 11:14 AM and 12:45 PM Pacific Time , the status is currently stable and our team is actively engaged with MasterCard to understand the root cause.
We are continuously monitoring the network to ensure stability.
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