On July 25th, Marqeta experienced a ~2-hour delay in receiving Visa SMS settlement and clearing files, including VSS summary information. The issue affected the timely delivery of daily clearing file volumes, with only partial files initially received. All outstanding files were successfully received by 18:03 UTC, resolving the incident.
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Marqeta engineers have confirmed that all outstanding Visa SMS settlement and clearing files were successfully received as of 18:03 UTC/11:03 AM PDT. Thank you for your patience.
Marqeta engineers are currently addressing an issue impacting the delivery of Visa clearing files for July 25th.
We have begun receiving some Visa clearing files over the last hour; however, we are still waiting on remaining clearing files, including the VSS summary information compared to typical daily volumes.
Our engineering team is actively working with Visa to resolve the delay and process the remaining files as quickly as possible.
We will provide another update as soon as more information becomes available.
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