Outage in Mastercard API
Sandbox - Service issue detected
Resolved Major
August 21, 2026 - Started 6 days ago
- Lasted 4 days
Incident Report
Summary AI Generated
A major service incident affected Mastercard's Sandbox environment, impacting MDES Customer Service, Mastercom, and the Merchant Match Tool. The disruption lasted approximately 95 hours before being resolved. All three affected components were restored to normal operation following the extended outage.
Affected services: MDES Customer Service, Mastercom, Merchant Match Tool
Components affected
Mastercard API Mastercom Mastercard API MDES Customer Service Mastercard API Merchant Match Tool Mastercard API SandboxTrusted by 1,000+ teams
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