Outage in Matillion
Customers receiving Authentication failed messages upon login attempts
Resolved MajorIncident Report
Summary AI Generated
Matillion Hub experienced a 53-minute major outage after a Permission Service deployment triggered an out-of-memory event, causing widespread permission check failures. Users were unable to log in as new authentication tokens could not be issued due to hitting the global token limit, and the Matillion support portal was also affected. The issue was identified and resolved following investigation into the failed production deployment.
We are currently investigating this issue.
Components affected
Matillion HubTrusted by 1,000+ teams
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RESOLVED
2 days ago - at 09/01/2026 05:55PM
Root Cause: The deployment of a Permission Service triggered an out of memory (OOM) event which led to widespread permission check failures across the product.
IDENTIFIED
2 days ago - at 09/01/2026 05:10PM
We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The Matillion support portal is also affected. The team is actively investigating the root cause.
INVESTIGATING
2 days ago - at 09/01/2026 05:03PM
We are currently investigating this issue.
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