Outage in Mattermost

Incident with rendering old uploaded attachments

Resolved Minor
July 18, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

Incident Report

We are investigating reports of degraded performance for rendering old uploaded attachments. We’re investigating the cause and will provide more information as soon as it's available.

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 07/20/2023 01:50PM

This incident has been resolved.

MONITORING over 2 years ago - at 07/20/2023 01:24PM

We've applied a mitigation and the staged rollout has been completed successfully. Will update further when confirmed that this has resolved the issue.

MONITORING over 2 years ago - at 07/20/2023 06:42AM

We've applied a mitigation and started a staged rollout to resolve the identified issue. Will update further when confirmed that this has resolved the issue.

IDENTIFIED over 2 years ago - at 07/19/2023 10:30AM

We are continuing to work on mitigating this issue and will provide more information as soon as it's available.

IDENTIFIED over 2 years ago - at 07/19/2023 02:25AM

Mitigation of this issue is still in progress. We will continue to provide updates as we make finalize the fix.

IDENTIFIED over 2 years ago - at 07/18/2023 06:49PM

We are continuing to work on mitigating this issue and will provide more information as soon as it's available.

IDENTIFIED over 2 years ago - at 07/18/2023 02:49PM

We identified an issue that impacts the rendering of old uploaded attachments. We are working on mitigation. We will provide more information as soon as it's available.

INVESTIGATING over 2 years ago - at 07/18/2023 02:32PM

We are investigating reports of degraded performance for rendering old uploaded attachments. We’re investigating the cause and will provide more information as soon as it's available.

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