Outage in Maxio

Advanced Billing System Performance Degradation

Resolved Major

April 01, 2026 - Started 21 days ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Maxio's Advanced Billing System experienced major performance degradation for 5.6 hours, affecting processing times and related functionality across the main application. The team identified the root cause and implemented a fix, followed by a monitoring period to ensure stability. The incident was fully resolved after normal performance was restored.

We are currently investigating degraded performance impacting some areas of our system, which may affect processing times and related functionality. Our team is actively working to restore normal performance as quickly as possible. We will continue to share updates as we have more information. Thank you for your patience.

Components affected

Maxio Main Application

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Latest Updates ( sorted recent to last )

RESOLVED 21 days ago - at 04/01/2026 08:58PM

This incident has been resolved.

MONITORING 21 days ago - at 04/01/2026 04:51PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 21 days ago - at 04/01/2026 04:06PM

We have identified the issue causing degraded system performance. Our team is actively working on implementing a solution, and you may start seeing improvements as we continue to restore normal performance.

We will continue to share updates as progress is made. Thank you for your patience.

INVESTIGATING 21 days ago - at 04/01/2026 03:25PM

We are continuing to investigate this issue.

INVESTIGATING 21 days ago - at 04/01/2026 03:25PM

We are currently investigating degraded performance impacting some areas of our system, which may affect processing times and related functionality.

Our team is actively working to restore normal performance as quickly as possible. We will continue to share updates as we have more information.

Thank you for your patience.

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