Outage in Maxio
Advanced Billing Subscriptions API endpoints rejecting unrecognized fields
Resolved MajorIncident Report
Summary AI Generated
Maxio's Advanced Billing Subscriptions API endpoints began rejecting requests containing unrecognized fields due to a recent behavior change, causing 422 validation errors that impacted merchant workflows and integrations including HubSpot. The API and third-party integrations were affected for 1.9 hours until the team implemented a fix and restored normal request processing.
A recent API behavior change is causing some merchant requests with unexpected or unsupported fields to fail with validation errors (422 responses). This is impacting multiple workflows and merchants, including the HubSpot integration. We have identified the underlying issue and are actively working to restore expected behavior as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/10/2026 08:47PM
This incident has been resolved.
Our team has implemented a fix and confirmed that impacted requests are processing normally again, including affected integration workflows.
We sincerely apologize for the disruption and appreciate your patience while we worked to restore service.
MONITORING
about 2 months ago - at 06/10/2026 07:58PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 06/10/2026 07:27PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 06/10/2026 06:58PM
A recent API behavior change is causing some merchant requests with unexpected or unsupported fields to fail with validation errors (422 responses). This is impacting multiple workflows and merchants, including the HubSpot integration. We have identified the underlying issue and are actively working to restore expected behavior as quickly as possible.
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