Outage in Maxio

Maxio Platform E-Billing Degradation

Resolved Minor

April 13, 2026 - Started 9 days ago - Lasted about 14 hours
Official incident page

Incident Report

Summary AI Generated

Maxio experienced a 13.6-hour degradation of their E-Billing platform where customers encountered errors when trying to access e-billing related pages. The incident also affected email sending functionality. The issue was resolved through multiple fixes implemented over the course of the incident, with full resolution confirmed after monitoring the effectiveness of the changes.

We are currently investigating and fixing an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. Thank you for your patience while we work to resolve this.

Components affected

Maxio Email Sending

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 04/14/2026 07:02AM

This incident has been resolved.

MONITORING 9 days ago - at 04/13/2026 08:39PM

We have implemented changes to address an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are monitoring progress as updates continue to take effect. Thank you for your patience.

MONITORING 9 days ago - at 04/13/2026 06:07PM

We have implemented a partial fix for an issue impacting E-Billing where customers may encounter errors when attempting to access e-billing related pages. We are continuing to investigate and work on additional changes to fully resolve the issue.

MONITORING 9 days ago - at 04/13/2026 05:54PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 9 days ago - at 04/13/2026 05:29PM

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