Outage in Maxio
Advanced Billing: Invoice Viewing Errors (UI & API)
Resolved MajorIncident Report
Summary AI Generated
Maxio's Advanced Billing service experienced 502 timeout errors for 1.2 hours that prevented users from viewing consolidated invoices in the application UI and accessing invoice PDFs via the API. The issue was caused by timeouts and affected the main application and API components, though standard invoice API endpoints and public invoice URLs remained functional. A fix was implemented and the incident was resolved with no impact to underlying invoice data.
We are currently investigating an issue where some Advanced Billing invoices are returning 500 errors when accessed via the application UI.
Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 04/20/2026 05:34PM
This incident has been resolved.
MONITORING
2 days ago - at 04/20/2026 05:29PM
A fix has been implemented and we are currently monitoring the results.
Our investigation determined that the 502 errors were caused by timeouts and occurred for users when viewing consolidated invoices directly in the application UI or when accessing invoice PDFs via the API. While initial reports suggested broader API impact, we have since confirmed that standard invoice API endpoints and public invoice URLs were not affected, with the exception of PDF retrieval.
No underlying invoice data was impacted.
IDENTIFIED
2 days ago - at 04/20/2026 04:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 04/20/2026 04:53PM
We are continuing to investigate this issue.
INVESTIGATING
2 days ago - at 04/20/2026 04:24PM
We are currently investigating an issue where some Advanced Billing invoices are returning 500 errors when accessed via the application UI.
Our team is actively working to identify the root cause. We will provide updates as more information becomes available.
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