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Outage in MealSuite

MealSuite Support Notification

Resolved Minor
January 22, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Time: 5:15 am CST Our MealSuite technical team is actively investigating the issue affecting the ability to place orders or print tray tickets for Advanced Ordering and Instant ordering in both our Core and Touch applications. Resolving this is our top priority, and we are committed to keeping you informed every step of the way. We will provide updates as soon as we have more information. Thank you for your patience and understanding as we work to resolve this matter.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/22/2025 02:40PM

Our MealSuite technical team has successfully resolved the issue that was preventing meal ticket generation and order placement in Advanced Ordering.

If you are still experiencing any difficulties, please don’t hesitate to reach out to our support team. You can contact us via email at support@mealsuite.com or by phone at 1-800-383-1999, extension 2.

We sincerely appreciate your patience and understanding while we worked to resolve this matter. Your experience is our top priority, and we’re here to assist with anything you need.

Thank you for being a valued MealSuite customer!

IDENTIFIED about 1 year ago - at 01/22/2025 02:40PM

Our MealSuite technical team has successfully resolved the issue that was preventing meal ticket generation and order placement in Advanced Ordering.

If you are still experiencing any difficulties, please don’t hesitate to reach out to our support team. You can contact us via email at support@mealsuite.com or by phone at 1-800-383-1999, extension 2.

We sincerely appreciate your patience and understanding while we worked to resolve this matter. Your experience is our top priority, and we’re here to assist with anything you need.

Thank you for being a valued MealSuite customer!

IDENTIFIED about 1 year ago - at 01/22/2025 02:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 01/22/2025 12:44PM

Our MealSuite technical team has identified an issue preventing the ability to generate meal tickets and place orders in Advanced Ordering. The team is actively working on a resolution and estimates this will be resolved by 9:00 AM EST. We will continue to provide updates if anything changes.

If you need immediate assistance with ticket generation, please contact our support team for assistance. System status can be checked at any time by visiting status.mealsuite.com.

Thank you for your patience as we work to resolve this issue.

INVESTIGATING about 1 year ago - at 01/22/2025 11:29AM

Time: 5:15 am CST

Our MealSuite technical team is actively investigating the issue affecting the ability to place orders or print tray tickets for Advanced Ordering and Instant ordering in both our Core and Touch applications. Resolving this is our top priority, and we are committed to keeping you informed every step of the way.

We will provide updates as soon as we have more information. Thank you for your patience and understanding as we work to resolve this matter.

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