Outage in meddbase

Meddbase EU Status Update: Page access incident

Resolved Major
October 28, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware that accessing the log-in page for the EU environments is currently unavailable. We know this is frustrating and we’re working to resolve this as soon as possible. We have escalated this to our engineering team and will provide an update on this in the next 10 minutes.
Components affected
meddbase Application Access
Latest Updates ( sorted recent to last )
IDENTIFIED about 2 years ago - at 10/28/2022 01:11PM

Microsoft Azure are currently experiencing an issue which is affecting services that we use to provision Meddbase. Our engineers are working to put a fix in place which will restore access to Meddbase. We are also working with the Microsoft Azure team to understand when the issue they are experiencing will be resolved.

IDENTIFIED about 2 years ago - at 10/28/2022 12:47PM

Our engineers are continuing to work on this issue. We apologise for the inconvenience. We will provide another update on this in the next 20 minutes.

IDENTIFIED about 2 years ago - at 10/28/2022 12:25PM

Our engineers have identified the issue and are hoping to have this resolved shortly. We apologise for the inconvenience this has caused. We will provide an update on this in the next 20 minutes.

INVESTIGATING about 2 years ago - at 10/28/2022 12:03PM

Our engineers are continuing to investigate this issue. We apologise for the inconvenience this has caused. We will provide an update on this in the next 20 minutes.

INVESTIGATING about 2 years ago - at 10/28/2022 11:51AM

We are aware that accessing the log-in page for the EU environments is currently unavailable. We know this is frustrating and we’re working to resolve this as soon as possible. We have escalated this to our engineering team and will provide an update on this in the next 10 minutes.

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