Outage in meddbase

Performance timeout issue impacting some UK customers

Resolved Minor
May 20, 2025 - Started 12 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing performance issues with our back-end databases, which may be causing timeouts for some UK customers. To resolve the problem, we will be performing a system restart. This may temporarily require some users to log back into the application. We are actively monitoring the situation and will continue to provide updates on this status page.
Components affected
meddbase Critical Services meddbase Application Access
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 05/20/2025 12:59PM

The issue has now been stabilised, and we will be implementing additional changes this evening to ensure it is fully resolved.

We will continue to monitor the situation closely until all updates have been completed.

MONITORING 12 days ago - at 05/20/2025 09:54AM

We have now implemented the restart and are actively monitoring the situation to ensure it is resolved.

IDENTIFIED 12 days ago - at 05/20/2025 09:27AM

We are currently experiencing performance issues with our back-end databases, which may be causing timeouts for some UK customers. To resolve the problem, we will be performing a system restart. This may temporarily require some users to log back into the application. We are actively monitoring the situation and will continue to provide updates on this status page.

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