Outage in meddbase
Performance timeout issue impacting some UK customers
Resolved MinorIncident Report
We are currently experiencing performance issues with our back-end databases, which may be causing timeouts for some UK customers. To resolve the problem, we will be performing a system restart. This may temporarily require some users to log back into the application. We are actively monitoring the situation and will continue to provide updates on this status page.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/20/2025 12:59PM
The issue has now been stabilised, and we will be implementing additional changes this evening to ensure it is fully resolved.
We will continue to monitor the situation closely until all updates have been completed.
MONITORING
11 months ago - at 05/20/2025 09:54AM
We have now implemented the restart and are actively monitoring the situation to ensure it is resolved.
IDENTIFIED
11 months ago - at 05/20/2025 09:27AM
We are currently experiencing performance issues with our back-end databases, which may be causing timeouts for some UK customers. To resolve the problem, we will be performing a system restart. This may temporarily require some users to log back into the application. We are actively monitoring the situation and will continue to provide updates on this status page.
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