Outage in Media Temple
(mt) Media Temple Chat Support Temporarily Unavailable
Resolved MinorIncident Report
At this time, chat support may be unavailable for some customers via the AccountCenter. We are currently investigating the matter, and anticipate a quick resolution.
If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 877-578-4000. For information on how to open a support request, please see the following (mt) Community article.
How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to initiate chat support from the AccountCenter.
If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 877-578-4000. For information on how to open a support request, please see the following (mt) Community article.
How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to initiate chat support from the AccountCenter.
Components affected
Media Temple SupportNeed to monitor Media Temple outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 02/02/2023 06:07PM
This incident has been resolved.
INVESTIGATING
almost 3 years ago - at 02/02/2023 03:49PM
At this time, chat support may be unavailable for some customers via the AccountCenter. We are currently investigating the matter, and anticipate a quick resolution.
If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 877-578-4000. For information on how to open a support request, please see the following (mt) Community article.
How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request
We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.
Symptoms:
• Inability to initiate chat support from the AccountCenter.
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