Outage in Media Temple

Grid Mail Node n57.mail01 Service Interruption

Resolved Major

March 25, 2023 - Started almost 3 years ago - Lasted 2 months
Official incident page

Incident Report

(mt) Engineers are currently working on an issue affecting Grid Mail Node n57.mail01. Affected customers may experience difficulty sending and receiving email. You may verify whether or not your services are being impacted by this issue by locating your Mail Node in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article. https://mediatemple.net/community/products/grid/204643840/ We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to send or receive email via IMAP, POP, or SMTP.

Components affected

Media Temple GRID

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 06/07/2023 03:59PM

This incident has been resolved.

MONITORING almost 3 years ago - at 04/05/2023 12:02AM

A fix has been implemented and we are currently monitoring the results.

INVESTIGATING almost 3 years ago - at 03/25/2023 06:20PM

(mt) Engineers are currently working on an issue affecting Grid Mail Node n57.mail01. Affected customers may experience difficulty sending and receiving email.

You may verify whether or not your services are being impacted by this issue by locating your Mail Node in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article.

https://mediatemple.net/community/products/grid/204643840/

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to send or receive email via IMAP, POP, or SMTP.

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