Outage in Medius

APA Temporary Functionality Issue

Resolved Minor
May 21, 2025 - Started 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We're currently investigating an issue causing a blank screen for some users when performing invalidate and edit actions. Our team is working to resolve it quickly and ensure it doesn’t happen again. We apologize for the inconvenience and appreciate your patience.
Components affected
Medius Cloud22 Medius Cloud26 Medius Cloud20 Medius Cloud21 Medius Cloud30 Medius Cloud13 Medius Cloud32 Medius Cloud02 Medius Cloud17 Medius Cloud10
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 05/21/2025 05:51PM

This incident has been resolved.

MONITORING 2 months ago - at 05/21/2025 02:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 05/21/2025 02:02PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 05/21/2025 12:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 05/21/2025 09:47AM

Until the issue is resolved, we kindly ask affected users to clear their browser cache to continue using the service. Please note that system upgrades have been paused until the root cause is fully addressed.

IDENTIFIED 2 months ago - at 05/21/2025 09:32AM

We are continuing work on a fix for this issue

IDENTIFIED 2 months ago - at 05/21/2025 09:29AM

We're currently investigating an issue causing a blank screen for some users when performing invalidate and edit actions. Our team is working to resolve it quickly and ensure it doesn’t happen again. We apologize for the inconvenience and appreciate your patience.

Latest Medius outages

User Creation/Update - about 20 hours ago
Cloud34 - Outage - 2 days ago
Cloud32 - Outage - 3 days ago
Cloud32 - Outage - 4 days ago
Cloud13 - Outage - 6 days ago

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