Outage in Medius

APA Temporary Functionality Issue

Resolved Minor
May 21, 2025 - Started 17 days ago - Lasted about 9 hours
Official incident page

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Outage Details

We're currently investigating an issue causing a blank screen for some users when performing invalidate and edit actions. Our team is working to resolve it quickly and ensure it doesn’t happen again. We apologize for the inconvenience and appreciate your patience.
Components affected
Medius Cloud22 Medius Cloud26 Medius Cloud20 Medius Cloud21 Medius Cloud30 Medius Cloud13 Medius Cloud32 Medius Cloud02 Medius Cloud17 Medius Cloud10
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 05/21/2025 05:51PM

This incident has been resolved.

MONITORING 17 days ago - at 05/21/2025 02:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 17 days ago - at 05/21/2025 02:02PM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 05/21/2025 12:31PM

We are continuing to work on a fix for this issue.

IDENTIFIED 17 days ago - at 05/21/2025 09:47AM

Until the issue is resolved, we kindly ask affected users to clear their browser cache to continue using the service. Please note that system upgrades have been paused until the root cause is fully addressed.

IDENTIFIED 17 days ago - at 05/21/2025 09:32AM

We are continuing work on a fix for this issue

IDENTIFIED 17 days ago - at 05/21/2025 09:29AM

We're currently investigating an issue causing a blank screen for some users when performing invalidate and edit actions. Our team is working to resolve it quickly and ensure it doesn’t happen again. We apologize for the inconvenience and appreciate your patience.

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