Capture — Pagero invoice ingestion disruption

The incident has been resolved. The backlog of invoices that accumulated during the disruption has been processed.

Processing of Pagero invoices has been restored. The issue on the Pagero platform has been resolved and our systems are now successfully retrieving invoices. We are monitoring to confirm full recovery and that the backlog of affected invoices is being processed.

The disruption is caused by a problem with the Pagero platform, which we have reported to Pagero and are working with them to resolve. We will provide a further update once we have more information.

We are currently experiencing an issue affecting the processing of incoming invoices from Pagero in the Europe region. Our systems have been unable to retrieve invoices from Pagero since approximately 12:00 UTC on April 14th. We are actively investigating the cause.