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This incident has been resolved.
Processing times for email invoice ingestion have returned to normal as of 10:00 UTC.
We have identified an issue affecting email invoice processing. We have applied additional processing capacity and are seeing clear signs of recovery.
We are currently investigating increased processing times for email-based invoice ingestion in the EU region. Customers submitting invoices via email may experience delays of up to 30 minutes before processing begins. All other ingestion channels (Pagero, API upload, e-invoice) are unaffected.
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