Outage in Medius

Capture EU — Email Processing Delays

Resolved Minor

May 04, 2026 - Started 7 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating increased processing times for email-based invoice ingestion in the EU region. Customers submitting invoices via email may experience delays of up to 30 minutes before processing begins. All other ingestion channels (Pagero, API upload, e-invoice) are unaffected.

Components affected

Medius Capture (Europe)

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 05/04/2026 12:52PM

This incident has been resolved.

MONITORING 7 days ago - at 05/04/2026 10:47AM

Processing times for email invoice ingestion have returned to normal as of 10:00 UTC.

IDENTIFIED 7 days ago - at 05/04/2026 08:34AM

We have identified an issue affecting email invoice processing. We have applied additional processing capacity and are seeing clear signs of recovery.

INVESTIGATING 7 days ago - at 05/04/2026 08:12AM

Latest Medius outages

Cloud13 - Delayed background processing - 3 days ago

Capture — Delayed Invoice Processing (US) - 16 days ago

Connect(US) - Performance Degradation - 16 days ago

Data Platform (US) - Performance degradation - 16 days ago

Cloud23 - Partial Outage - 24 days ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook