Outage in Medius

Degradation in Processing Incoming Invoices in Capture

Resolved Minor
May 28, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing intermittent issues with processing incoming email, which may delay the appearance of new invoices in your inbox. We are actively investigating the issue.
Components affected
Medius Capture (Europe)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/28/2025 04:17PM

At the moment incoming invoices should processed with average timings.

MONITORING about 1 month ago - at 05/28/2025 02:08PM

Scaling out the infrastructure is helping to expedite the processing of the backlog. Normal system performance should be restored soon.

IDENTIFIED about 1 month ago - at 05/28/2025 01:46PM

We have identified a failed component and are adjusting our infrastructure scaling to address the backlog of stuck invoices.

INVESTIGATING about 1 month ago - at 05/28/2025 01:25PM

Processing invoice sent into system via Capture API is impacted as well

INVESTIGATING about 1 month ago - at 05/28/2025 01:20PM

We are experiencing intermittent issues with processing incoming email, which may delay the appearance of new invoices in your inbox. We are actively investigating the issue.

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