Outage in Medius

Supplier Identification, Company Identification and Coding Suggestion issue in Capture

Resolved Minor
June 02, 2025 - Started about 1 month ago - Lasted 1 day
Official incident page

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Outage Details

Due to a performance issue affecting one of our infrastructure components between 13:00 and 14:00 UTC, there was a disruption in supplier and company identification for invoices sent into the system, and coding suggestions for invoices sent to workflow. The issue has been resolved, and we are currently working on reprocessing the impacted invoices.
Components affected
Medius Capture (Europe) Medius Capture (US)
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/04/2025 06:48AM

All invoices impacted by the incident were processed.

MONITORING about 1 month ago - at 06/03/2025 09:15AM

All impacted invoices have been reprocessed. We are monitoring the results.

IDENTIFIED about 1 month ago - at 06/03/2025 08:39AM

Impacted invoices are going to be reprocessed in batches.

IDENTIFIED about 1 month ago - at 06/02/2025 04:12PM

System is operational. However we still working on reprocessing the impacted invoices.

IDENTIFIED about 1 month ago - at 06/02/2025 03:07PM

Due to a performance issue affecting one of our infrastructure components between 13:00 and 14:00 UTC, there was a disruption in supplier and company identification for invoices sent into the system, and coding suggestions for invoices sent to workflow.

The issue has been resolved, and we are currently working on reprocessing the impacted invoices.

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