Outage in Medius

User Creation/Update

Resolved Major

July 25, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

Some users may be experiencing failures when attempting to create or update their accounts on the platform due to exceptions occurring on certain APIs. A hotfix is currently being deployed to resolve the issue.

Components affected

Medius Expense

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/25/2025 02:24PM

The issue has been resolved.
User creation and update are working as expected again.
Thank you for your understanding and patience.

MONITORING 9 months ago - at 07/25/2025 01:48PM

The hotfix has been successfully deployed.
We are currently monitoring the situation to ensure the issue is fully resolved and no further exceptions occur.

IDENTIFIED 9 months ago - at 07/25/2025 01:42PM

Some users may be experiencing failures when attempting to create or update their accounts on the platform due to exceptions occurring on certain APIs.
A hotfix is currently being deployed to resolve the issue.

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