Outage in Medius

Expense- Performance Degradation

Resolved Minor
October 01, 2025 - Started 14 days ago - Lasted about 3 hours
Official incident page

Incident Report

Dear Users, We are currently experiencing some slowness on both our Web and mobile Apps. Our team is actively working on the issue, and we expect it to be temporary. During this time, you may encounter some delays. If possible, we recommend postponing non-urgent tasks related to the Expense module. We will keep you informed and are working quickly to resolve this issue. Thank you for your patience Sincerely,
Components affected
Medius Expense
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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/01/2025 10:39AM

Dear users,

This incident has been resolved.

Thank you again for your patience.

MONITORING 14 days ago - at 10/01/2025 09:36AM

Dear Users,

Good news — we believe the incident has been resolved. Both Web and mobile Apps should now be operating normally.

Our teams will continue to monitor the situation closely to ensure stability.

Thank you for your patience and understanding throughout this issue.

Sincerely,

INVESTIGATING 14 days ago - at 10/01/2025 08:49AM

As a follow-up to our earlier communication, please note that our team is still actively investigating the slowness affecting both the Web and mobile Apps.

We are working closely with our technical teams to identify the root cause and resolve the issue as quickly as possible.

We will continue to provide updates as soon as we have more information to share.

Thank you again for your patience and understanding.

Sincerely,

INVESTIGATING 14 days ago - at 10/01/2025 07:25AM

Dear Users,

We are currently experiencing some slowness on both our Web and mobile Apps.
Our team is actively working on the issue, and we expect it to be temporary.

During this time, you may encounter some delays. If possible, we recommend postponing non-urgent tasks related to the Expense module.

We will keep you informed and are working quickly to resolve this issue.

Thank you for your patience

Sincerely,

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