Outage in Medius
Medius Capture – fetching documents from Pagero integration may not be working
Resolved MajorIncident Report
Due to an outage in the Pagero-connector, some customers may have issues receiving E-Invoices.
Components affected
Medius Capture (Europe)
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 10/04/2025 08:30AM
The Capture service is fully operational. All backlog Pagero documents have been processed.
MONITORING
12 days ago - at 10/03/2025 08:50PM
A fix has been applied, and we are monitoring the system.
IDENTIFIED
12 days ago - at 10/03/2025 02:50PM
The cause has been identified - there was an unexpected change in Pagero's API regarding date and time formatting. We are currently preparing a fix that should be deployed this evening.
INVESTIGATING
12 days ago - at 10/03/2025 01:59PM
Due to an outage in the Pagero-connector, some customers may have issues receiving E-Invoices.
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