Outage in Medius
Capture - delay with processing incoming emails
Resolved MinorIncident Report
Some customers might experience issues viewing invoices in Capture that were sent between 08:40 and 12:45 UTC due to a problem with our mail provider. Invoices sent after 12:45 UTC should be processed as usual. We are currently processing the backlog of affected messages.
Components affected
Medius Capture (US)
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 10/13/2025 04:09PM
The remaining backlog has been fully processed.
IDENTIFIED
2 days ago - at 10/13/2025 03:06PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 10/13/2025 03:06PM
Some customers might experience issues viewing invoices in Capture that were sent between 08:40 and 12:45 UTC due to a problem with our mail provider. Invoices sent after 12:45 UTC should be processed as usual. We are currently processing the backlog of affected messages.
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