Outage in Medius

Issue affecting links in emails

Resolved Minor

October 21, 2025 - Started 6 months ago - Lasted 29 minutes
Official incident page

Incident Report

We’re currently investigating an issue that can cause some users to experience problems when clicking links in emails sent from our service. The issue is related to routing between our domain and the e-mail provider for our system. We’ll share an update as soon as it’s resolved.

Components affected

Medius Cloud14 Medius Cloud27 Medius Cloud26 Medius Cloud39 Medius Cloud38 Medius Cloud20 Medius Cloud37 Medius Demo03 Medius Cloud17 Medius Cloud32 Medius Cloud03 Medius Cloud18 Medius Cloud40 Medius Cloud08 Medius Cloud24 Medius Cloud23 Medius Demo07 Medius Cloud25 Medius Cloud22 Medius Cloud34 Medius Cloud04 Medius Demo01 Medius Cloud10 Medius Demo08 Medius Cloud21 Medius Cloud30 Medius Demo02 Medius Cloud41 Medius Cloud02 Medius Cloud13

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/21/2025 06:02PM

This incident has been resolved.

INVESTIGATING 6 months ago - at 10/21/2025 05:47PM

We’re currently investigating an issue that can cause some users to experience problems when clicking links in emails sent from our service. The issue is related to routing between our domain and the e-mail provider for our system.

We’ll share an update as soon as it’s resolved.

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