Outage in Medius
Capture OCR degradation
Resolved MinorIncident Report
We are experiencing significant performance degradation in Capture OCR. We are investigating the issue.
Components affected
Medius Capture (US)Need to monitor Medius outages?
One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 12/10/2025 01:45PM
This incident has been resolved.
MONITORING
7 days ago - at 12/09/2025 09:27PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 12/09/2025 09:27PM
The root cause has been identified. Ongoing infrastructure patching impacted OCR service performance. After temporarily overprovisioning the infrastructure, we were able to process the entire queue, and the system has returned to normal operation.
INVESTIGATING
7 days ago - at 12/09/2025 08:23PM
We are currently experiencing a high backlog of OCR jobs. The worker pool reached its maximum size and was unable to process incoming traffic fast enough. We have switched to manual scaling and doubled the number of workers. Processing is now catching up and the queue is shrinking.
INVESTIGATING
7 days ago - at 12/09/2025 08:12PM
We are experiencing significant performance degradation in Capture OCR. We are investigating the issue.
Latest Medius outages
Cloud02 - Partial outage - 1 day ago
Cloud34 - Outage - 1 day ago
Cloud17 - Outage - 1 day ago
Cloud34 - Outage - 1 day ago
Capture - US outage - 5 days ago
Status Aggregator for All Your Third-Party Services
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4600 services available
Integrations with
