Outage in Medius

Access Issues for Users with Chinese Language Settings in APA

Resolved Minor

March 05, 2026 - Started about 2 months ago - Lasted 5 days
Official incident page

Incident Report

We have identified an issue in the latest release that prevents users with the Chinese language setting from accessing APA. Our engineering team is actively investigating the root cause. Temporary workaround: Please change user language setting to any option other than Chinese. This mitigate the access problem immediately.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/10/2026 05:30AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/07/2026 08:16AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 03/05/2026 01:06PM

We have identified the root cause of the access issue. The fix is currently being implemented and will be deployed to all affected environments as soon as possible.

INVESTIGATING about 2 months ago - at 03/05/2026 12:13PM

We have identified an issue in the latest release that prevents users with the Chinese language setting from accessing APA.
Our engineering team is actively investigating the root cause.

Temporary workaround:
Please change user language setting to any option other than Chinese. This mitigate the access problem immediately.

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