Outage in Medius

Medius Capture - Performance degradation

Resolved Minor

March 12, 2026 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing performance degradation in Capture when processing invoice deliveries via email, caused by an issue with our mail service provider.

Components affected

Medius Capture (US)

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 03/12/2026 09:25PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/12/2026 09:00PM

The backlog has been fully processed. We are currently monitoring the system’s stability.

MONITORING about 1 month ago - at 03/12/2026 08:13PM

The email service is now fully restored. All new incoming emails should be processed without delay, and we have also started processing the backlog of stuck messages.

IDENTIFIED about 1 month ago - at 03/12/2026 07:01PM

The issue with our mail service remains unresolved, and we still have no response from the provider’s support.

IDENTIFIED about 1 month ago - at 03/12/2026 06:19PM

We are still experiencing issues with our mail service. The problem has been reported to their support team, but there has been no breakthrough in their investigation so far.

IDENTIFIED about 1 month ago - at 03/12/2026 05:21PM

We are experiencing performance degradation in Capture when processing invoice deliveries via email, caused by an issue with our mail service provider.

Latest Medius outages

Cloud23 - Partial Outage - 4 days ago

Capture — Pagero invoice ingestion disruption - 6 days ago

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