Outage in Medius
Capture US delay with processing PDF invoices
Resolved MinorIncident Report
Due to an issue with our external OCR service provider, we are experiencing a delay in processing incoming PDF invoices in the US region. Approximately 10% of invoice ingestion is impacted.
Components affected
Medius Capture (US)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 09/23/2026 05:06PM
This incident has been resolved.
MONITORING
13 days ago - at 09/23/2026 04:10PM
The issue with our external OCR service provider has been mitigated. The backlog of impacted invoices has been processed, and invoice processing has returned to normal operations.
INVESTIGATING
13 days ago - at 09/23/2026 03:04PM
Due to an issue with our external OCR service provider, we are experiencing a delay in processing incoming PDF invoices in the US region. Approximately 10% of invoice ingestion is impacted.
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