Outage in Meltwater

Explore Degradation

Resolved Major
September 30, 2025 - Started 23 days ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently experiencing an issue in Explore where Searches that include dates older than two weeks may result in errors. This issue also impacts Analyze, Monitor, and Reporting. Our Engineering team is aware of the issue and is actively working on a fix. We apologize for the inconvenience and will provide updates as they become available.
Components affected
Meltwater Search Meltwater Reports Meltwater Application

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 10/01/2025 08:25AM

After a period of monitoring this issue is now resolved. Searches should continue to function without any issues.

MONITORING 22 days ago - at 09/30/2025 05:26PM

Our Engineering team has identified the issue and Explore searches are currently working as expected.

We will continue to monitor and provide updates accordingly. Thank you for your patience.

INVESTIGATING 23 days ago - at 09/30/2025 03:42PM

We are currently experiencing an issue in Explore where Searches that include dates older than two weeks may result in errors. This issue also impacts Analyze, Monitor, and Reporting. Our Engineering team is aware of the issue and is actively working on a fix.

We apologize for the inconvenience and will provide updates as they become available.

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