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Outage in Mend

Scan Delays in saas.whitesourcesoftware.com and saas-eu.whitesourcesoftware.com

Resolved Major
March 20, 2025 - Started 10 months ago - Lasted about 8 hours
Official incident page

Incident Report

We have identified delays with SCA scanning in saas-eu.whitesourcesoftware.com. Our team is currently investigating and will provide more updates to follow.
Components affected
Mend Scans Processing Mend Scans Processing

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/20/2025 07:24PM

The degraded performance issues for both saas.whitesourcesoftware.com and saas-eu.whitesource.com have been resolved.

IDENTIFIED 10 months ago - at 03/20/2025 04:01PM

The scope has been expanded to scan processing in saas.whitesourcesoftware.com. The engineering team is working on a fix which should be provided in the following hours.

IDENTIFIED 10 months ago - at 03/20/2025 01:27PM

The engineering team is working on a fix which should be provided in the following hours.

INVESTIGATING 10 months ago - at 03/20/2025 11:56AM

The backlog of scans is over but we still experience degraded performance.

INVESTIGATING 10 months ago - at 03/20/2025 11:13AM

We have identified delays with SCA scanning in saas-eu.whitesourcesoftware.com. Our team is currently investigating and will provide more updates to follow.

Latest Mend outages

SCA scans delays in app-eu.whitesourcesoftware.com - 11 months ago
SCA Scans delays on SAAS environment - about 1 year ago
Developer Platform EU onboarding - about 1 year ago
SCA Scans delays on SAAS environment - about 1 year ago
SCA scans delays in app.whitesourcesoftware.com - over 1 year ago

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