Outage in Mend

SCA Scan Outage in multiple environments

Resolved Major

May 19, 2026 - Started about 19 hours ago - Lasted 36 minutes
Official incident page

Incident Report

We are currently investigating an issue affecting Mend CLI and Unified Agent (UA) scans in the saas.mend.io environment. Scans are failing, surfacing to users as: CLI: "Unexpected error while handling request" Unified Agent: "Failed to send request to WhiteSource server: Unexpected error while handling request"

Components affected

Mend Scans Processing Mend Scans Processing Mend Scans Processing Mend Scans Processing Mend Scans Processing Mend Scans Processing

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Latest Updates ( sorted recent to last )

RESOLVED about 18 hours ago - at 05/19/2026 08:52PM

This incident has been resolved. SCA scans are functioning normally across all affected environments.

MONITORING about 19 hours ago - at 05/19/2026 08:29PM

A fix has been implemented and we are currently monitoring the affected environments to confirm full resolution.

INVESTIGATING about 19 hours ago - at 05/19/2026 08:21PM

We are continuing to investigate this issue.

INVESTIGATING about 19 hours ago - at 05/19/2026 08:18PM

We are currently investigating an issue affecting Mend CLI and Unified Agent (UA) scans in the saas.mend.io environment. Scans are failing, surfacing to users as:

CLI: "Unexpected error while handling request"
Unified Agent: "Failed to send request to WhiteSource server: Unexpected error while handling request"

Latest Mend outages

SAST scan issues on saas-eu.whitesourcesoftware.com - about 2 months ago

Cloud Native Scans service degradation - 2 months ago

Scan Delays in saas.whitesourcesoftware.com and saas-eu.whitesourcesoftware.com - about 1 year ago

SCA scans delays in app-eu.whitesourcesoftware.com - about 1 year ago

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