Outage in Mendix

Issue with Runtime Licenses in Private Cloud

Resolved Major
November 07, 2025 - Started 21 days ago - Lasted 3 days
Official incident page

Incident Report

For older operator versions(below 2.24.0), we are facing an issue where the Private cloud apps are converting to Trial mode
Components affected
Mendix Deploy / Operate - for Private Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 11/10/2025 10:28AM

This incident has been resolved.

MONITORING 18 days ago - at 11/10/2025 09:57AM

We are continuing to monitor for any further issues.

MONITORING 21 days ago - at 11/07/2025 12:42PM

The fix is available. We have added a new option "Enable Fallback License" in the Environment details page. By default, its disabled. You can enable this feature, only when you have operator 2.24.0 and above. Once enabled, If an environment fails to communicate with the licensing server, it will use the fallback license instead of switching into Trial mode.

IDENTIFIED 21 days ago - at 11/07/2025 12:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 21 days ago - at 11/07/2025 12:04PM

We have identified the fix and currently working on deploying the fix in the Mendix on Kubernetes Portal.

INVESTIGATING 21 days ago - at 11/07/2025 12:03PM

For older operator versions(below 2.24.0), we are facing an issue where the Private cloud apps are converting to Trial mode

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