Outage in Mendix
Issue with Runtime Licenses in Private Cloud
Major
November 07, 2025 - Started about 8 hours ago
Official incident page
Official incident page
Incident Report
For older operator versions(below 2.24.0), we are facing an issue where the Private cloud apps are converting to Trial mode
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
about 7 hours ago - at 11/07/2025 12:42PM
The fix is available. We have added a new option "Enable Fallback License" in the Environment details page. By default, its disabled. You can enable this feature, only when you have operator 2.24.0 and above. Once enabled, If an environment fails to communicate with the licensing server, it will use the fallback license instead of switching into Trial mode.
IDENTIFIED
about 8 hours ago - at 11/07/2025 12:06PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 8 hours ago - at 11/07/2025 12:04PM
We have identified the fix and currently working on deploying the fix in the Mendix on Kubernetes Portal.
INVESTIGATING
about 8 hours ago - at 11/07/2025 12:03PM
For older operator versions(below 2.24.0), we are facing an issue where the Private cloud apps are converting to Trial mode
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