Outage in Mendix

Issue with Runtime Licenses in Private Cloud

Resolved Major
November 07, 2025 - Started 2 months ago - Lasted 3 days
Official incident page

Incident Report

For older operator versions(below 2.24.0), we are facing an issue where the Private cloud apps are converting to Trial mode
Components affected
Mendix Deploy / Operate - for Private Cloud

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 11/10/2025 10:28AM

This incident has been resolved.

MONITORING 2 months ago - at 11/10/2025 09:57AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 11/07/2025 12:42PM

The fix is available. We have added a new option "Enable Fallback License" in the Environment details page. By default, its disabled. You can enable this feature, only when you have operator 2.24.0 and above. Once enabled, If an environment fails to communicate with the licensing server, it will use the fallback license instead of switching into Trial mode.

IDENTIFIED 2 months ago - at 11/07/2025 12:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 11/07/2025 12:04PM

We have identified the fix and currently working on deploying the fix in the Mendix on Kubernetes Portal.

INVESTIGATING 2 months ago - at 11/07/2025 12:03PM

For older operator versions(below 2.24.0), we are facing an issue where the Private cloud apps are converting to Trial mode

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