Mendix application log ingestion on CloudFoundry impaired

The incident has been resolved. The logs are fully recovered on all affected clusters.
If you still experience problems, please reach out to our support team.

We are happy to share that the fix has been deployed to production. The log ingestion pipeline is recovering, and we are closely monitoring its progress.

This incident will be updated as events warrant.

We are happy to share that we have created a fix for the issue. We are planning to roll the fix out to production within 2 hours.

This incident will be updated as events warrant.

As we have mentioned in the previous update, we did find the root cause of the issue. It is taking longer than expected to implement a fix due to technical challenges.

This incident will be updated as events warrant.

We have identified the root cause of the issue, but still working on the fix. It is a compatibility issue with OpenSearch 2.x & logstash plugin.

This incident will be updated in 1 hour, or as events warrant.

We are investigating an incident with application log ingestion on CloudFoundry. Customers may experience delayed availability of application logs on the Mendix Portal.

Live logging is not impacted.

This incident will be updated in 1 hour, or as events warrant.