Mendix Cloud: Application platform service degradation

This incident is now closed.
The platform has remained stable with no new issues reported. All production and non-production environments are operating normally in the impacted regions.

Please reach out to Mendix Support in case you continue to experience any issues with your applications or environments.

Thank you for your patience throughout this incident.

The incident has been fully resolved and deployments and restarts are functioning as expected.

Some non-production environments are currently in a failed state - as a workaround, please restart or redeploy these environments which will resolve the issue.
We are working on automated recovery for the remaining affected environments and will continue monitoring to ensure stability.

All production applications in the impacted regions are now up and running without issues.
We are currently working to resolve the remaining non-production environments, and redeployments are functioning normally again.

We will continue monitoring and provide a final update once all environments are fully restored.

As we continue to fix the underlying platform, we have prioritized production environments to minimize impact.

Deployment errors have significantly decreased as the fixes are being applied. We are continuing to work towards complete recovery and will provide an update once all systems are fully restored.

We are currently applying fixes to the underlying servers where the issue was identified.

As part of this remediation, some environments may restart while we are fixing the issue, these restarts are expected and necessary to resolve the problem. Please continue to avoid new deployments until we confirm the fix is complete.

We have identified the issue also impacts Mendix Cloud US-East and Mendix Cloud Dedicated EU (Frankfurt) Sierra regions.

We have identified the root cause of the deployment failures and unexpected environment restarts affecting multiple regions.

Additional Impact Identified:
Some environments in Mendix Cloud EU- Frankfurt 1 and Frankfurt 2 have experienced unexpected restarts.
We are investigating whether this is related to the deployment failure issue.

We are currently experiencing issues with deployments in our Mendix Cloud EU: Frankfurt 1 and Frankfurt 2 region. Multiple deployments are failing at this time.
Please do not attempt to deploy applications to Frankfurt 1 or Frankfurt 2 regions until this issue is resolved.

We are aware of this issue and our team is actively investigating. We will provide updates as more information becomes available.