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Outage in Meraki

EMEA Cloud Monitored Catalyst Switches appearing offline in the Dashboard

Resolved Minor
April 17, 2025 - Started 9 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/17/2025 04:50PM

This incident is now resolved. All systems are performing as expected. If you continue to experience issues, please contact Meraki Support.

MONITORING 9 months ago - at 04/17/2025 04:24PM

Our teams have deployed a fix and regular service is now restored. We are continuing to monitor the situation.

IDENTIFIED 9 months ago - at 04/17/2025 01:08PM

We have identified the problem and are working to remediate it now. We will provide further updates as the incident progresses.

INVESTIGATING 9 months ago - at 04/17/2025 12:50PM

We are continuing to investigate this issue. We will provide the next update as soon as more information becomes available.

INVESTIGATING 9 months ago - at 04/17/2025 09:30AM

We are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. We will provide the next update as soon as more information becomes available.

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