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Outage in Meraki

Meraki Support Phone Outage

Resolved Minor
October 20, 2025 - Started 3 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently experiencing issues connecting to the Support team via phones. Our team is actively working on this. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage".

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/21/2025 01:07AM

The issues connecting to the Support team via phone are now resolved. Thank you for your patience.

MONITORING 3 months ago - at 10/20/2025 09:38PM

We are continuing to monitor the situation related to issues connecting to the Support team via phone, with indications that the service is recovering. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

MONITORING 3 months ago - at 10/20/2025 04:45PM

We are actively monitoring the situation related to issues connecting to the Support team via phone. If you continue to experience issues attempting to contact us via our Support Hotline please follow these steps. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage. We appreciate your patience and understanding as we work to restore full service.

INVESTIGATING 3 months ago - at 10/20/2025 03:08PM

We are currently experiencing issues connecting to the Support team via phones. Our team is actively working on this. For new cases, please open a case and choose the "Call In" option including "Outage Oct/20" in the subject. For existing cases, please provide a case comment with the phrase "Outage".

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