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Outage in Mercari

Delays in Customer Support Response Due to High Volume

Resolved Minor
January 12, 2026 - Started 4 months ago - Lasted 17 days
Official incident page

Incident Report

We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours. We appreciate your patience. Our team is working diligently to respond to all inquiries as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/29/2026 04:56PM

This incident has been resolved.

MONITORING 4 months ago - at 01/13/2026 03:41AM

We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.

We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.

Never miss outages in third-party dependencies

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