Outage in Mercari
Prepaid USPS shipping labels being rejected at drop-off locations
Minor
April 30, 2026 - Started 11 days ago
Official incident page
Official incident page
Incident Report
We are seeing reports of prepaid USPS shipping labels being rejected at drop-off locations with messages indicating “unpaid postage.”
We’ve escalated this with USPS and are actively working with them to identify the root cause.
We’ll share updates as soon as we have more information. In the meantime, please reach out to Mercari customer service if you're experiencing this issue.
Thank you for your patience.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 04/30/2026 08:45PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
11 days ago - at 04/30/2026 05:40PM
We are seeing reports of prepaid USPS shipping labels being rejected at drop-off locations with messages indicating “unpaid postage.”
We’ve escalated this with USPS and are actively working with them to identify the root cause.
We’ll share updates as soon as we have more information. In the meantime, please reach out to Mercari customer service if you're experiencing this issue.
Thank you for your patience.
Latest Mercari outages
Address Verification Issues Preventing Some Users from Completing Purchases and Generating Labels - 14 days ago
Temporary shipping price discrepancy on some listings - 20 days ago
Shipping Service Disruption: Eastern and Central U.S - about 2 months ago
USPS Tracking Issue - about 2 months ago
Delays in Customer Support Response Due to High Volume - 3 months ago
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