Outage in Mercari

Service Outage Across the Mercari Platform

Resolved Major

December 05, 2025 - Started 2 months ago - Lasted 19 minutes
Official incident page

Incident Report

We are currently investigating a service-wide outage affecting the Mercari platform. Our engineering team is urgently working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 12/05/2025 09:30AM

This incident has been resolved.

MONITORING 2 months ago - at 12/05/2025 09:20AM

CDN-related issues have been resolved and the Mercari platform is now operational.
Our engineering team will continue to monitor system performance to ensure full stability.

INVESTIGATING 2 months ago - at 12/05/2025 09:14AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 12/05/2025 09:11AM

We are currently investigating a service-wide outage affecting the Mercari platform. Our engineering team is urgently working to identify the root cause and restore full functionality as quickly as possible.

We sincerely apologize for the disruption and appreciate your patience as we work to resolve this issue.

Latest Mercari outages

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Shipping Service Disruption: Winter Storms - 22 days ago

Issues with auto-rating - 28 days ago

Delays in Customer Support Response Due to High Volume - about 1 month ago

Some users not receiving emails and SMS messages from Mercari - 3 months ago

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