Outage in Mercari
Delays in Customer Support Response Due to High Volume
Minor
February 10, 2026 - Started 27 days ago
Official incident page
Official incident page
Incident Report
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Components affected
Mercari Customer ServiceNeed to monitor Mercari outages?
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Latest Updates ( sorted recent to last )
MONITORING
27 days ago - at 02/10/2026 04:54PM
We are currently experiencing higher than usual volumes, and as a result, our response times are longer than we would like. Please expect a reply within the next 48 hours.
We appreciate your patience.
Our team is working diligently to respond to all inquiries as quickly as possible.
Latest Mercari outages
Shipping Service Disruption: Winter Storms - about 2 months ago
Issues with auto-rating - about 2 months ago
Delays in Customer Support Response Due to High Volume - about 2 months ago
Service Outage Across the Mercari Platform - 3 months ago
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