Outage in Mercatus

Legacy Analytics is unavailable for some accounts.

Resolved Major
October 27, 2022 - Started about 2 years ago
Official incident page

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Outage Details

We are working with our 3rd party provider to resolve an issue related to an outage of our legacy analytics offering. At this time we are aware of regional infrastructure outages that have impacted our 3rd party vendor. This is a partial outage and is impacting a limited number of clients at this time. We will continue to update clients and resolution timings as we investigate with our 3rd party provider.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/28/2022 12:27PM

This incident has been resolved.

MONITORING about 2 years ago - at 10/27/2022 10:47PM

Legacy analytics services for all client production environments have been restored. The teams will continue monitoring the services.

IDENTIFIED about 2 years ago - at 10/27/2022 04:17PM

We are working with our 3rd party provider to resolve an issue related to an outage of our legacy analytics offering. At this time we are aware of regional infrastructure outages that have impacted our 3rd party vendor. This is a partial outage and is impacting a limited number of clients at this time. We will continue to update clients and resolution timings as we investigate with our 3rd party provider.

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